A Better Customer Experience

We’re always open to trying out new technology if we think it will improve our customer service. That’s why we’ll be adding a new Zendesk widget to our website this summer. You’ll find it soon at the bottom of our homepage. This is essentially a sophisticated version of Instant Messaging. You can chat with one […]

New Look for Billing Statements

We make an ongoing effort to identify ways that can help us do our job better and make your life easier. We often rely on your feedback to tell us what we’re doing right and what areas we can improve. With that in mind, we recently partnered with a company called MDX, who is redesigning […]

Price Cap Insurance Paid Off for Customers

Last spring, at the beginning of the 2022-23 pricing contract season, we made the decision to require heating oil customers who wanted price protection to purchase CAP insurance. This additional fee guaranteed you would never pay more than your cap price–but if oil markets dropped below your cap price, you would pay the lower price! […]

How Does a Propane Pool Heater Work?

Learn the Secret to Enjoying Your Pool More When spring comes early to Connecticut and Westchester, and then winter returns for a few more weeks, it can feel like it will never be warm enough to enjoy the pool—or any of our outdoor living areas. Adding a propane pool heater can make a big difference—and […]

Should I Fill My Oil Tank in the Spring?

Three Key Reasons Why a Fill-Up is a Good Idea Considering that 2023 brought with it a relatively mild winter here in Connecticut, you may not be giving your furnace much thought in the weeks to come. However, there are several important reasons why scheduling a heating oil delivery now—in early spring—is a smart idea. […]

Upgrade From A Window AC Unit to Ductless

A Quick and Easy Guide to Mini-Split Solutions When the summer season rolls into town this year, will you find yourself still cooling your home with ugly, bulky, noisy window air conditioning units? While inefficient window units were once the only option for spaces without ductwork, those days are long gone. Ductless air conditioners—also called […]

A Beginner’s Guide To Tankless Water Heaters

Understanding How Tankless Water Heaters Work Your water heater works hard for you every day whether you notice it or not. In fact, the typical American household uses between 60 and 65 gallons of hot water a day for bathing and showering, washing dishes, laundry, cleaning, and other tasks. That’s a lot of hot water—and […]

Can I Replace My Existing Fireplace with Propane Logs?

Converting to a Propane Hearth is Quick and Easy! Here in the northeastern United States, entertaining guests during the winter season is commonly done in front of a warm, toasty fire. However, with an old-fashioned fireplace comes the hassle and the mess of logs and embers, plus the worry about making sure the fire’s gone […]

Is Propane the Best Way to Heat My Home?

Understanding the Benefits and Downsides of Propane Gas When it comes to heating your Connecticut home, you’ve got a lot of options. There’s heating oil, propane, natural gas, and electricity, for starters. While there’s a lot of pressure to go all-in on electricity, it might not be the best choice for heating in our winter […]

Getting To Know Your Home’s Heating System

Learn How to Care for the Equipment That Keeps You Comfortable We may not have the worst winters in the northeast, but we get our share of Nor’easters, as well as bomb cyclones, polar vortexes, and all the other fancy weather terms for snow! That’s why your heating equipment is one of the most important […]