Frequently Asked Questions

Q: Do you provide 24-hour emergency repair service?
A: Yes, we offer this service around the clock, every day of the year!

Q: How long does it take to get an estimate on new equipment?
A: We can come out to your home at your convenience to determine and recommend the right size system for you.

Q: How do I know what size system to install?
A: The experts at Casey Energy will calculate your heating and cooling “loads.” They will then be able to recommend a system that is the correct size and model to meet your home’s requirements. 

Q: How long does it take you to complete an installation of an air conditioning or heating system?
A: Although every job is different and some take longer than others, it usually takes about a day or two. 

Q: Is annual equipment maintenance necessary?
A: Absolutely. In our area, heating and cooling systems work hard. When anything is operating virtually nonstop for months on end, it needs regular maintenance to avoid breaking down—just like your car. Without the regular maintenance of a tune-up, you lose efficiency and money. In addition, regular maintenance can extend the life of your equipment.

Q: What should I do if my heating system doesn’t work?
A: Check the thermostat setting, look for a tripped circuit breaker or a blown fuse, make sure the power switch to your heating system is turned on, and check your tank to see if you have heating fuel. If you can’t find the problem at this point, call us for service.

Q: At what temperature should I set my thermostat?
A: Different people feel comfortable at different temperatures. Pay less attention to the actual number and more attention to how comfortable the room feels to you. If you feel comfortable, check the setting. That’s the right temperature for you.

Q: Should I install a programmable thermostat?
A: Absolutely! Programmable thermostats are especially useful for people who are away from home at regular intervals. They allow for customized comfort settings around the clock, and they can cut heating and cooling costs by as much as 10%!

Q: What is the fan “auto/on” switch on the thermostat used for?
A: When the switch is in the “on” position, the fan runs continuously, giving you constant air circulation. You can use the “on” setting to reduce temperature variations in a multistory home. When the switch is turned to the “auto” position, the fan cycles on and off with the rest of the heating or cooling system.

Q: My home doesn’t have ductwork. Can I still get central air conditioning?
A: Yes. Affordable ductless air conditioning options make it possible to install a quiet, efficient air conditioning system in your home even if it doesn’t have ductwork. Ductless air conditioning systems consist of one or more indoor air units that are connected to an outdoor compressor. You can cool one room or an entire home with a ductless system.

Have more questions? We can help! Contact or call us to find out more: (877) 884-9205. Serving northern Fairfield and northern Westchester counties.